Privacy Policy

Last updated: June 6, 2026

Glunova Biotech LLC (“Glunova Biotech,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly and information collected automatically:

• Order & contact information: name, email address, shipping and billing address, phone number, and the contents of your order.
• Payment information: processed securely by our payment provider, Stripe. We do not store or have access to your full card number.
• Communications: messages you send us by email or WhatsApp.
• Automatic data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

• To process, fulfill, and ship your orders;
• To communicate with you about your order, including confirmations and shipping updates;
• To provide customer support and respond to inquiries;
• To detect and prevent fraud, and to comply with legal obligations;
• To improve our website, products, and services.

3. Payment Processing

All payments are processed by Stripe, Inc. Your payment is subject to Stripe’s privacy policy and terms. We receive confirmation of payment and limited transaction details but never your full payment card data.

4. Sharing Your Information

We do not sell your personal information. We share data only with:

• Service providers who help us operate (payment processing, shipping/fulfillment, hosting, analytics);
• Authorities when required by law, regulation, or legal process.

5. Cookies

Our website may use cookies and similar technologies to enable core functionality and understand site usage. You can control cookies through your browser settings; disabling them may affect site functionality.

6. Data Retention & Security

We retain order and contact information for as long as necessary to fulfill the purposes described in this policy and to meet legal, tax, and accounting requirements. We use reasonable technical and organizational measures to protect your information. No method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us using the details below.

8. International Customers

We are based in the United States and ship worldwide. By placing an order, you consent to your information being processed in the United States.

9. Children’s Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision.

11. Contact Us